When your team can't pick up, we do. We take the appointment, text the caller so they don't dial the next name on Google, and send you the details in under a minute.
Or with a patient, or in court, or it's 9 pm. The phone rings anyway — a third of calls to small practices never reach a person.
Most callers won't leave one. They tap back to the search results and call the next listing. That job is gone in about fifteen seconds.
Forwarded on no-answer, we pick up in your name. We sound like someone who's worked there for years, and we only say what you've told us.
Name, number, what they need, when they want it. The caller gets a text too — so they stop shopping.
Dial one code on your business line — *92 on AT&T, *71 on Verizon — or flip "no-answer forwarding" in your phone system. Your number stays your number.
Hours, services, the prices you're happy to quote, the emergency number you refer to. If it's not on the list, it doesn't invent it. It takes a message instead.
A summary you can act on, by text and email, within a minute. If it's an emergency, your mobile rings — press 1 and you're talking to the caller.
Ace Plumbing & Heating, Thursday, 9:12 pm. The crew was gone. This is the unedited transcript from the dashboard — only the caller's number is changed.
Thanks for calling Ace Plumbing & Heating, this is the front desk. How can I help you?
Hi, yeah — my water heater is leaking from the bottom. There's water all over the garage floor.
That sounds like something we need to get to you on right away. What's your name?
It's Dave Morales. I'm at 1804 Willow Creek Drive in Round Rock.
What's the best callback number for you, Dave?
Five one two, five five five, zero one eight eight. Can someone come out today?
I can't promise an arrival time, but someone will call you back within 30 minutes to get you on the schedule.
Okay, thanks. Bye.
I have Dave Morales, 1804 Willow Creek Drive, Round Rock — leaking water heater, urgent, callback (512) 555-0188. Expect a call within 30 minutes.
Gas smell or sparking: tells them to leave and call 911, flags urgent, rings you.
Average job ticket. One after-hours call pays for four months.
Any symptom mentioned: gives your ER referral every time, takes the number, flags the call.
Average first-visit value. JAVMA found a third of scheduling calls to practices fail.
Answers "do you take Cigna?" only from the list you gave it.
Average new-patient appointment.
Arrest, custody, hearing inside 48 hours: flagged urgent, your mobile rings.
Average consultation that turns into a case.
Average table. The Friday rush is exactly when your host can't reach the phone.
Every call is tagged — appointment, emergency, message, question, spam — and valued at your own average ticket. One number tells you if we're worth it. If it ever says no, cancel in two clicks.
Solo practice, light after-hours
Most practices — overflow + after-hours
Busy line or two locations
Talk time is metered per second — hold, silence and dead air are free. Robocalls are rejected before the call connects, so they cost nothing and never touch your minutes. No setup fee, no contract, no forced upgrades: if you go over, you pay the overage, not a new tier.
| Tendline | Rosie | Goodcall | Human service (Smith.ai, Ruby) | |
|---|---|---|---|---|
| Advertised entry price | $79 | $49 | $79 / agent | $300+ |
| Price for a plan that actually transfers & books | $79 — every plan | $149 | $129 | $300+ |
| What's metered | Talk time, per second | Minutes | "Unique callers" — 100 on Starter, $0.50 each after | Per call — spam included |
| Spam & robocalls | Rejected before the call connects. $0. | Filtered | Count against your caller cap | Billed |
| Overage | Published: $0.25–0.35/min, no forced upgrade | Not published (~$0.25) | $0.50 / caller | Per call |
| Urgent call | Rings your mobile, press 1 to connect | App notification | Operator flow | Pages you |
| Shows you what it was worth | Value caught vs. what you pay, every plan | No | No | No |
| Knows your trade | Vet · dental · trades · law · restaurant templates with hard rules | Generic, trained on your site | Flow builder you configure | Script you write |
Competitor figures from their public pricing pages, August 2026. Rosie's $49 plan excludes calendar booking and transfers; Goodcall bills per unique caller, not per minute.
It doesn't announce it. If someone asks directly, it says yes, plainly, and carries on. In practice callers care about getting helped, not who helped them.
No — it answers the calls they physically can't: lunch, after hours, when everyone's with a patient or on a job. Your team still gets first ring. Most customers describe it as "the third receptionist we couldn't afford."
It only states what you've entered — hours, services, prices, referrals. Anything else, it takes a message. Every call has a transcript and a "flag this" button; flags tune your line.
Not yet, on purpose. It takes the request with the preferred time and your team confirms — the same model the top answering services use, without a risky integration. Calendar confirmation is on the roadmap.
No. You forward only when you don't answer (or after hours). Callers still dial your number. Undo it with one code whenever you want.
The line keeps answering, but only takes a short message, so nothing is lost. Pick a plan and full answering switches back on instantly — same number, same settings.
Or call (656) 219-4119 and ask for an appointment. Then imagine it was your number.