These terms govern use of Tendline, an AI front-desk service — phone answering and website chat — operated by SoloFoundry ("we").
Tendline answers calls forwarded to a number we provide, takes messages and appointment requests, and relays them to you. It is a software service, not a human answering service, and not a substitute for emergency services, medical, legal or professional advice. You are responsible for the information you configure (hours, prices, referrals) and for confirming appointments with your callers.
Website chat. Tendline also provides an AI chat assistant you can place on your own website. It answers visitors from the information you configure or approve, captures leads the visitor chooses to share, and relays them to you. New chat accounts include a 7-day preview on a Tendline-hosted page; placing the assistant on your own website and continuing past the preview requires a paid chat plan. Chat plans are metered in whole conversations (one visitor session, up to 25 replies) per monthly cycle; when a plan's included conversations are used up, the assistant stops taking new conversations for the rest of the cycle — there are no overage charges for chat. You are responsible for the accuracy of the information the assistant is configured with and for any commitments made to your visitors.
Tendline Leads. Tendline Leads delivers daily packs of business leads to web professionals. Leads are compiled from public sources, verified at delivery, and allocated exclusively to one subscriber for 90 days. Signals such as "site dead", "outdated" or "running ads" describe what our checks found at verification time; conditions can change after delivery. You must use lead contact details lawfully — including applicable anti-spam and telemarketing laws in your and the recipient's jurisdiction — send honest, clearly identified outreach with a way to opt out, and not resell, share or republish packs. Deals you close with a lead are entirely between you and that business.
You must own or be authorized to forward the phone line you connect; comply with applicable call-recording and messaging laws in your jurisdiction and inform callers as required; and not use the service for unlawful, deceptive or abusive purposes, or to send unsolicited messages.
The free trial requires a payment method, lasts 7 days, is limited in minutes as shown at signup, and converts to the plan you chose unless you cancel before it ends. Paid plans are billed monthly or yearly in advance through Lemon Squeezy, our merchant of record. Talk time is metered per second; rejected spam calls and hold time are not billed. Usage above your plan is billed at the published overage rate. Tendline Leads plans have no trial and are billed monthly in advance. You can cancel any time; service continues to the end of the paid period.
Phone and chat plans — 7-day money-back guarantee. Your trial is free for 7 days and you can cancel before it ends at no charge. If you continue and are not satisfied, email solofoundryhq@gmail.com within 7 days of your first payment (monthly or annual) and we will refund it in full, no questions asked — 14 risk-free days in total. Refunds are issued to the original payment method by our merchant of record, Lemon Squeezy, typically within 5–10 business days. Later payments are non-refundable except where required by law; you can cancel at any time to stop future charges.
Tendline Leads. Leads are consumed on delivery, so delivered packs are non-refundable and the money-back guarantee above does not apply to Leads plans. If an email we marked as verified bounces, we replace that lead free — just reply to your receipt email. You can cancel anytime from the "Manage subscription" link in your receipt; you keep everything already delivered and are never billed again.
Email solofoundryhq@gmail.com. We reply within one business day.
We aim for high availability but do not guarantee uninterrupted service; calls may fail because of carrier, network or upstream provider issues. To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the three months before the claim, and we are not liable for indirect or consequential losses, including lost business from a missed or mishandled call.
You may close your account at any time. We may suspend or terminate accounts that violate these terms or create risk for carriers, other customers or callers.
solofoundryhq@gmail.com · SoloFoundry.